RETURNING POLICY FOR SPORTSWEAR AND ACCESSORIES
- Customers can request return of purchased item within 30 days from date of delivery.
- Item must be in original condition, not used along with the original tag. And for footwear, item must be in its original box
REFUNDING THE PURCHASE
- Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be refunded as store credit, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
- All Credit Card refunds will be credited back to the original payment card used for the transaction.
- Shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.
- Refunds in store credit can be processed once item is returned to our facility (within 10 days from returning it to SMSA location) and credit will appear in customer’s account within 12 hours.
- Credit cards refund can be processed once item is returned to our facility (within 10 days from returning it to SMSA location), but it might take up to 14 days for the refund to show up on credit card statement, depending on customer’s bank.
For hygiene purposes, the following items cannot be exchanged or refunded: wearable technology, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be exchanged or refunded.
- Customer should send an email to Customer Support team [email protected] and provide the order number and the items he/she wishes to return, within 30 days from date of delivery.
- Customer should provide an image for the item showing its condition and the original tag/box.
- If the item meets the requirements, support team will provide customer with return airwaybill.
- Customer needs to print out the return airwaybill, attach it to the returned item and drop it off at any SMSA branch.
- Once item has been returned, refund/store credit will be issued.
- Items must be returned within 30 days. Any returns requested after the mentioned period, will not be accepted.
- Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
- All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
- All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please send an email to the Customer Support team at [email protected] to do the needful, within 48 hours of receiving.
- Our Customer Support team will email you to confirm that your return item(s) has been received and will process the refund/store credit.