Frequently Asked Questions
Most Common Questions And Answers
Q:How can I place an order?
1- Create an account through the following link:https://www.sporter.com/en-sa/customer/account/login/referer/
2- Open the page of the product you need, choose the needed flavor and size then go to cart page. (You cansearch the products you need by typing their name in the search bar in the top of the page or you can browse the taps in the home page and choose the needed brand/product)
3- Once you are in the cart page, review your order and proceed to checkout.
4- Choose the suitable shipping method, payment method, fill the needed information and click on place the order.
Q:Can I remove, add, or change items in my order after it has been placed?
Unfortunately, no, we cannot modify any order after being placed; however, we can cancel your order so you can place a new one.
Q:I received my order with missing/damaged items, what can I do?
Let us know, we are here to help. You can look for answers and solutions by contacting us.
Q: How can I contact Sporter customer service team?
You can contact us through the following channels Saturday – Thursday 9:00 AM – 10:00 PM UAE time:
Email: [email protected]
Phone: UAE +97148830300
KSA: +966 115102770
Or through one of our social media channels
Q:Does sporter.com have any stores or showrooms?
Yes we do, our only store is located in Abu Dhabi, Hamdan Street, Xerox building next to Emax. (click here for store location).
If you reside somewhere else, then you can submit your order through our website.
Q:What are the working hours for your shop?
Saturday – Thursday: 12:00 pm – 6:00 pm and 8:00 pm – 2:00 am, Friday: 2:00 pm – 6:00 pm and 8:00 pm – 10:00 pm.
Q:I contacted you through email; I received a ticket number, what is that?
To provide you with a professional customer service, we receive your email as a ticket in our system, in order to follow up and solve your issue easily in a high professional standard. The ticket number is a reference number you can use to follow up your inquiries.
Q:Is there any cart/order quantity limitation?
UAE: No quantity limitation or amount limitation.
KSA: You are allowed to add maximum five items total in your cart per single order You are allowed to add maximum 3 (similar items, similar flavor) per single order
Other countries: You are allowed to add maximum 6 items to your cart per single order.
total amount of the order should be 1000 SAR
Q:How can I be notified about your latest offers and promotions?
You can subscribe to our newsletter by adding your email to the yellow box in the bottom of every page at Sporter.com, also you can follow us on our social media pages mentioned below to see our latest promotions and offers: - Facebook: Sporter.com - Instagram: Sportercom - Twitter: @sportercom
Q:How can I get a discount code?
Please keep an eye on our social media pages as we announce once a coupon code is available.
Q:My order is pending verification; how can I verify it?
You can verify your credit card by using the minor amount that has been deducted from your bank amount or using the authorization number that can be provided by your bank, then use the following link to verify it:
Q:Is there any cart/order quantity limitation?
Max of 5 different pieces with max of 2 of the same product allowed per order.
You can place one order every 21 days under the same name. If you are willing to place more than an order, you can change the consignee name and place another order smoothly.
