General Questions
Products Inquiries
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Orders inquiries
General Questions
Q: How can I place an order?

- To be able to view your order history in the future, you may create an account through the following link although you can still enjoy the same shopping experience when you checkout as a guest:

- Open the page of the product you need, choose the needed flavor and size then go to the cart page. (You can search for the products you need by typing their name in the search bar at the top of the page or browsing the taps on the home page and choosing the needed brand/product).

- Once you are on the cart page, review your order and proceed to checkout.

- Fill in the “Shipping Information” your full address information, choose the shipping method, and payment method, fill in the needed information, and click on place order.

Q: Can I remove, add, or change items in my order after it has been placed?

Unfortunately, no we cannot modify any order after being placed. However, you may contact us to cancel your order so you can place a new one.

Q: I received my order with missing/damaged items, what can I do?

Let us know, we are here to help. You can contact us, and we will make sure you are satisfied.

Q: Does have any stores or showrooms?

Yes, we do, you can visit us at our shop which is located in Marina Mall, 1st floor, Abu Dhabi. And our branch in Dubai (Al Quoz) inside Binous Gym. If you reside somewhere else, you can place your order directly on our website and you will receive it within 2 business days.

Q: What are the working hours for your shop?

Marina Mall Abu Dhabi Shop

- Working Hours on Weekday: 10 Am - 10 Pm

- Working Hours on Weekends: 10 Am - 12 Am

Binous Gym Dubai Shop

- Working Hours from Monday-Saturday 5 AM – 12 AM

- Working Hours Sunday 5 AM – 10 PM

Q: I contacted you through email; I received a ticket number, what is that?

A ticket number is a reference number you can use to follow up on your inquiries. To provide you with professional customer service, we receive your email as a ticket in our system, to follow up and solve your issue easily to a high professional standard.

Q: Is there any cart/order quantity limitation?

You may place your order with a maximum value of AED 5000 within the UAE. For larger quantities, you may contact our Wholesale Team at:

[email protected]


Q: How can I be notified about your latest offers and promotions?

You can subscribe to our newsletter by adding your email to the yellow box at the bottom of every page at, also you can follow us on our social media pages mentioned below to see our latest promotions and offers: - Facebook: - Instagram: Sportercom - Twitter: @sportercom

Q: How can I get a discount code?

We announce once a coupon code is available on our social media pages and our newsletter so you may follow up on it.